LIABILITY FOR DEFECTS
The Product’s essential features are listed in the corresponding product information.
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SCARPA-SCHUHE guarantees that all Products will be free from faults in material and production for a period of 2 years from the delivery date (“Warranty Period”).
If the Customer submits a claim during the Warranty Period and this claim is established and accepted by SCARPA-SCHUHE, the latter will repair and/or substitute the Product, which will be delivered to the Customer, with costs sustained by SCARPA-SCHUHE, to the same address listed in the confirmation order. If the Product cannot be repaired or substituted, the Customer is entitled to a reduction in the purchase price when the defect does not prevent the use of the Product by the Customer and there are no resulting safety issues, or the order will be terminated by refunding what was initially paid. Any refund will be processed utilising the same payment method used when the Product was purchased. In establishing a reduction of the purchase price, the actual use of the Product will be taken into account. It must also be noted that a minor defect, where it is not possible to carry out repairs or replacements due to excessive costs, does not allow termination of the contract by the Customer.
To avoid the risk of the warranty becoming null and void, the Customer must send a complaint to SCARPA-SCHUHE by filling out the “Contacts” form, indicating the reason “Return due to Quality Issues”, attaching the appropriate documentation, specifying any defects found in the delivered Product, within and no later than 2 months after discovering them.
The warranty does not cover Product defects caused and/or resulting from:
negligent or improper use;
repairs that have not been authorised in advance and in writing by SCARPA-SCHUHE;
normal wear and tear of material;
failure to observe the recommendations laid out by SCARPA-SCHUHE in the appropriate instructions included with the Product;
failure and/or incorrect maintenance with respect to those indicated in the instructions leaflet included with the Product.